Shipping policy

Shipping Policy

Thank you for shopping with us! We appreciate your support and want to make sure you understand our shipping and delivery process before placing an order.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed. Business days exclude weekends and holidays.

During product launches, limited-edition drops, promotional periods, and high-volume sales, processing times may be longer than usual.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times will depend on your location and the shipping method selected at checkout.

Delivery estimates are not guaranteed. Delays may occur due to shipping carriers, weather conditions, holidays, or other circumstances outside our control.

3. Preorders and Upcoming Drops

Some products may be available for preorder before their official release date.

For preorder items, shipping will begin when the products become available and are ready for fulfillment. Estimated release dates and shipping timelines will be communicated on the product page or through updates when available.

Preorders may take longer to ship than in-stock products. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

If we are unable to fulfill a preorder, we will provide an appropriate resolution, including a refund where required by law.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow time for tracking information to update after the shipping carrier receives your package.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or has shipped.

We are not responsible for additional shipping costs resulting from an incorrect address provided by the customer.

6. Lost, Stolen, or Delayed Packages

Once your package has been shipped, delivery is handled by the shipping carrier.

If your tracking information shows that your package is delayed, missing, or delivered but you cannot locate it, please contact the shipping carrier and reach out to our customer service team for assistance.

Each situation will be reviewed individually. Any applicable legal rights and obligations will remain in effect.

7. Shipping Fees

Shipping fees are calculated and displayed at checkout before your purchase is completed, unless otherwise stated.

Shipping costs may vary depending on your location, package weight, and selected shipping method.

Any applicable shipping promotions or free-shipping offers will be displayed when available.

8. International Shipping

International shipping availability, fees, and delivery estimates may vary by destination.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Customers are responsible for applicable charges unless otherwise stated at checkout or required by law.

9. Split Shipments

If your order contains multiple items with different availability dates, items may ship separately when necessary. If this applies to your order, we will provide relevant shipping information when available.

10. Contact Information

If you have questions about shipping, tracking, or your order, please contact us using the customer service email address or contact form listed on our website.

We appreciate your patience and support. Thank you for being part of our brand!

By placing an order, you acknowledge that you have read this Shipping Policy, subject to your rights under applicable law.